The ABCs of my day
A is for absenteeism ..
I took a sickie off work today. Woke up feeling extremely lerthagic. My eyes were dry and itchy, coupled with a sore throat and a runny nose.. I could have possibly dragged myself to work but I know if I don't take a good rest today, I am going to feel this terrible the whole week!
Am feeling so much better now after a good afternoon nap. Think I will study French later.
B is for brolly ..
It started pouring this afternoon and what choice does a sickly and unaccompanied girl have? To run under the rain or fork out some money to buy an umbrella? The latter sounds much wiser. Getting all drenched when I am already unwell sounds sucidal.
So I got a bright red brolly! :) Very pretty.
C is for customer service
I hardly find the time to go to the time to do my banking errands. So after visiting the doctor, I popped by the bank to have my savings passbook updated. I never like waiting in queues, especially bank queues! I prefer the D-I-Y passbook update machine, where you slot in your passbook and the machine auto-updates it for you.
I did the same thing today, but the darn machine kept refusing to read my passbook. It keeps flashing the message that I have entered a faulty/ invalid passbook.. Drats! So into the queue I went. When my turn came, I asked the counter lady if there was anything wrong with my passbook. She gave me a half hearted answer and said it was probably the magnetic strip on the passbook that has turned faulty.
So, I nicely explained to her that I normally uses the D-I-Y machine to update and whether she could change a new passbook for me.
She glared at me and told me to wait till I finish the remaining pages of the passbook!
huh?!
I had half a mind to kick a fuss and lodged a complaint. But I kept my cool and reiterated that if the magnetic strip is spoilt and if the DIY machine can't read it, I would prefer to have a new passbook. I asked very very nicely.
"Passbook got magnetic strip, don't put it near metals or other magnets lah... Try it again. If it doesn't work, come back again and I'll change it for you.. "
@#%@^%@# That's it?!
Customer service? Yah right! Pooey.
All the above exchanges with the customer service officer were conducted with no faint traces of a smile or courtesy. She made me feel like I was wasting her time!!
I took a sickie off work today. Woke up feeling extremely lerthagic. My eyes were dry and itchy, coupled with a sore throat and a runny nose.. I could have possibly dragged myself to work but I know if I don't take a good rest today, I am going to feel this terrible the whole week!
Am feeling so much better now after a good afternoon nap. Think I will study French later.
B is for brolly ..
It started pouring this afternoon and what choice does a sickly and unaccompanied girl have? To run under the rain or fork out some money to buy an umbrella? The latter sounds much wiser. Getting all drenched when I am already unwell sounds sucidal.
So I got a bright red brolly! :) Very pretty.
C is for customer service
I hardly find the time to go to the time to do my banking errands. So after visiting the doctor, I popped by the bank to have my savings passbook updated. I never like waiting in queues, especially bank queues! I prefer the D-I-Y passbook update machine, where you slot in your passbook and the machine auto-updates it for you.
I did the same thing today, but the darn machine kept refusing to read my passbook. It keeps flashing the message that I have entered a faulty/ invalid passbook.. Drats! So into the queue I went. When my turn came, I asked the counter lady if there was anything wrong with my passbook. She gave me a half hearted answer and said it was probably the magnetic strip on the passbook that has turned faulty.
So, I nicely explained to her that I normally uses the D-I-Y machine to update and whether she could change a new passbook for me.
She glared at me and told me to wait till I finish the remaining pages of the passbook!
huh?!
I had half a mind to kick a fuss and lodged a complaint. But I kept my cool and reiterated that if the magnetic strip is spoilt and if the DIY machine can't read it, I would prefer to have a new passbook. I asked very very nicely.
"Passbook got magnetic strip, don't put it near metals or other magnets lah... Try it again. If it doesn't work, come back again and I'll change it for you.. "
@#%@^%@# That's it?!
Customer service? Yah right! Pooey.
All the above exchanges with the customer service officer were conducted with no faint traces of a smile or courtesy. She made me feel like I was wasting her time!!
posted by Shazza at Wednesday, March 30, 2005
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