Star Shooting
Rats. I got woken up this morning at 9am! ^&$*% and was embraced with a terrible headache. J'ai mal a tete. Thanks to the stupid lights they were changing at the corridors of every freaking floor. Grrr. All the drilling and banging.. Bleh! Pooey!
Ok so it was my own fault for staying up late to watch Sex and The City and slept at 5am. Funny fact - I am almost done with the first season.. hee.. to think I am only watching SATC now. The rest of the world are probably SATCing through the what-season now?
Texted Joyce to cancel the studying (aka mugging) session and was planning a day at home to nurse my headache and study. Or so I thought before a loud BANG went off behind me.
???? I pondered. Did some terrorists plant a mini scare bomb in my room because they discovered I am some secret agent for the FBI?
I turned my head, and to my horrors I saw...
my cable modem flickered and fizzled before it died. It was a power surge inside the modem. My faithful modem! GAsps!
And here's where I start bitching about the useless customer service from the people who live in a hub on a star...
After being put on hold for a good 10 mins, a customer service office finally picked up my call.
Me: "Hi, I think my cable modem just died on me. It cannot be powered up at all.. I think I need to purchase a new one "
CSO: "Can I have your NRIC madam?"
Me: "Sure, its 1234567A"
CSO: "Ok, Miss C, I see that you are still in a two year contract with our company for the cable internet. You can bring your modem down to our repair centre. Its at blah blah blah. Its only open from 2pm to 5pm on weekdays."
Me: "Are you sure I don't need to purchase a new one? I can just exchange for a new one at the repair centre?"
CSO: "Of course mdm."
ME: "Hmm.. ok thanks for your help. I'll make a trip there. Bye."
I stole a quick glance at the clock. It was already 2.30pm and I was still in my PJs. So I took a quick shower, gobbled down some food and dashed out of the house. I was going to take a bus there but being the ever lazy me, I flagged down a cab and got to the repair centre by 3.10pm.
Not bad I thought. I could get my new modem and get home by 4pm for some serious studying.
But at the repair centre, I was told flatly by the repairman that my modem is out of warranty and they cannot exchange a new one for me.
What?! But I was told to come here after CSO vetted all my details and told me specifically to come down here?!
Poor repairman probably sensed war in my voice and proceeded to ring back CSO promptly. Within secs, the handset was passed to me whilst the CSO tried to pacify me.
CSO: "Hi Mdm, the repairman is right. You cannot exchange your modem because it is out of warranty and it cannot be repaired.."
Me: (trying hard to keep cool) "Thats what I told you just now. And you told me to bring it here.. You could have told me that I cannot purchase a modem here!"
CSO: "Erm mdm, I told you to bring it to the repair centre for them to check if the modem is really spoilt before I suggest you go purchase a new one... "
Me: "Right... It would be nice if you could tell me all that earlier instead of making me run around Singapore. Today's a bad day for running around.."
The CSO sounded really apologetic and despite how fuming mad I was, I decided not to waste any more time arguing with him.
Me: "Fine, I'll go and purchase a new modem in town"
At the customer service centre in town, all the joustling with the crowd and waiting time ripped me of a good precious one hour for studying. Argh
I got home at 5.30 feeling totally disgruntled having wasted time and money. And bloody new cable modem cost a good hundred bucks!
But things sweeten up a bit when mum cooked my fave chilli crabs for dinner. Heh. And for supper .. I gobbled down some durians, tutu kuehs and candies.
Its a bad habit I tell ya - I always binge when I am stressed.
Exams tomorrow..... arghhhhhhh
Ok so it was my own fault for staying up late to watch Sex and The City and slept at 5am. Funny fact - I am almost done with the first season.. hee.. to think I am only watching SATC now. The rest of the world are probably SATCing through the what-season now?
Texted Joyce to cancel the studying (aka mugging) session and was planning a day at home to nurse my headache and study. Or so I thought before a loud BANG went off behind me.
???? I pondered. Did some terrorists plant a mini scare bomb in my room because they discovered I am some secret agent for the FBI?
I turned my head, and to my horrors I saw...
my cable modem flickered and fizzled before it died. It was a power surge inside the modem. My faithful modem! GAsps!
And here's where I start bitching about the useless customer service from the people who live in a hub on a star...
After being put on hold for a good 10 mins, a customer service office finally picked up my call.
Me: "Hi, I think my cable modem just died on me. It cannot be powered up at all.. I think I need to purchase a new one "
CSO: "Can I have your NRIC madam?"
Me: "Sure, its 1234567A"
CSO: "Ok, Miss C, I see that you are still in a two year contract with our company for the cable internet. You can bring your modem down to our repair centre. Its at blah blah blah. Its only open from 2pm to 5pm on weekdays."
Me: "Are you sure I don't need to purchase a new one? I can just exchange for a new one at the repair centre?"
CSO: "Of course mdm."
ME: "Hmm.. ok thanks for your help. I'll make a trip there. Bye."
I stole a quick glance at the clock. It was already 2.30pm and I was still in my PJs. So I took a quick shower, gobbled down some food and dashed out of the house. I was going to take a bus there but being the ever lazy me, I flagged down a cab and got to the repair centre by 3.10pm.
Not bad I thought. I could get my new modem and get home by 4pm for some serious studying.
But at the repair centre, I was told flatly by the repairman that my modem is out of warranty and they cannot exchange a new one for me.
What?! But I was told to come here after CSO vetted all my details and told me specifically to come down here?!
Poor repairman probably sensed war in my voice and proceeded to ring back CSO promptly. Within secs, the handset was passed to me whilst the CSO tried to pacify me.
CSO: "Hi Mdm, the repairman is right. You cannot exchange your modem because it is out of warranty and it cannot be repaired.."
Me: (trying hard to keep cool) "Thats what I told you just now. And you told me to bring it here.. You could have told me that I cannot purchase a modem here!"
CSO: "Erm mdm, I told you to bring it to the repair centre for them to check if the modem is really spoilt before I suggest you go purchase a new one... "
Me: "Right... It would be nice if you could tell me all that earlier instead of making me run around Singapore. Today's a bad day for running around.."
The CSO sounded really apologetic and despite how fuming mad I was, I decided not to waste any more time arguing with him.
Me: "Fine, I'll go and purchase a new modem in town"
At the customer service centre in town, all the joustling with the crowd and waiting time ripped me of a good precious one hour for studying. Argh
I got home at 5.30 feeling totally disgruntled having wasted time and money. And bloody new cable modem cost a good hundred bucks!
But things sweeten up a bit when mum cooked my fave chilli crabs for dinner. Heh. And for supper .. I gobbled down some durians, tutu kuehs and candies.
Its a bad habit I tell ya - I always binge when I am stressed.
Exams tomorrow..... arghhhhhhh
posted by Shazza at Saturday, December 18, 2004
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